topic Re: cannot call home in Get Support

cannot call home

bushliving — Tue, 04 Jan 2022 23:20:00 GMT

I activated my phone last night, have the $25 plan with unlimited talk and unlimited text ... but when I tried to call my house phone with the cell phone an automated message comes on and says I don't have long distance add-on ... what have I done wrong?

Re: cannot call home

RobertQc — Sat, 30 Jun 2018 03:32:37 GMT

@bushliving wrote:
Hi
I activated my phone last night, have the $25 plan with unlimited talk and unlimited text ... but when I tried to call my house phone with the cell phone an automated message comes on and says I don't have long distance add-on ... what have I done wrong?

Are the area codes the same? What area code are you, and what area code is your home? You likely have unlimited province-wide talk, not unlimited canada talk

$25 Unlimited Talk and Text Details Plan Details:
Unlimited Province-wide Talk

Edit- Seeing that you are trying to call within your home province, as @LEGO and @meocon has suggested you will need to contact @CS_Agent to fix you up 🙂

For a temporary solution to be able to make the call till the mods fix your account, you can use a free service (app) such as Fongo to make your calls.

Re: cannot call home

bushliving — Sat, 30 Jun 2018 03:27:21 GMT

no they are not the same, home is 587 cell is 780

Re: cannot call home

LEGO — Sat, 30 Jun 2018 03:27:54 GMT

@bushliving

You will need to send a private message to a Moderator_Team, so that they check provisioning on your account!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: cannot call home

meocon — Sat, 30 Jun 2018 03:29:43 GMT

@bushliving I got that issue before and sent a private message to MODS they got that fix for me right away. You cannot fix by yourself as it’s system error.

send a private message to the moderator team and ask them to investigate. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

Click here to send the moderator team a private message.

You can find information regarding the moderator team by following this link.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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Re: cannot call home

bushliving — Sat, 30 Jun 2018 03:29:42 GMT

ok, thanks

Re: cannot call home

bushliving — Sat, 30 Jun 2018 03:33:34 GMT

yes, unlimited province wide talk, but both area codes are in the same province

Re: cannot call home

bushliving — Sat, 30 Jun 2018 03:34:26 GMT

thanks

Re: cannot call home

ShawnC13 — Sat, 30 Jun 2018 03:50:03 GMT

@bushliving wrote:
thanks

Did you put 1-in front of the number before dialing. You could have multiple area codes that don't require it but then you could have the area code and the prefix that require the 1. It needs to be dialed as a long distance number but you won't have to purchase a long distance addon for it.

Re: cannot call home

Someone_here — Sat, 30 Jun 2018 04:19:43 GMT

^^^ this, or just wait for the automated message to end and then your call should proceed. It happens whenever you call out of your local area code, even if in the same province.

Re: cannot call home

bushliving — Sat, 30 Jun 2018 16:06:44 GMT

thanks for the tip, I will try that

Re: cannot call home

bushliving — Sat, 30 Jun 2018 16:07:10 GMT

I did not...thanks for the tip, I will try that

Re: cannot call home

CS_Agent — Sat, 30 Jun 2018 22:06:03 GMT

Hey Bushliving, if you're still experiencing this issue you could send us a private message :D.