topic Re: [Help Needed] Incoming calls not working after transfer from Fizz – outgoing calls and data work in Get Support

[Help Needed] Incoming calls not working after transfer from Fizz – outgoing calls and data works

SpikeD — Tue, 03 Mar 2026 15:28:39 GMT

Hi everyone,

I recently completed a number transfer from Fizz to Public Mobile, and I'm running into an issue where I cannot receive incoming calls. Outgoing calls and 5G data both work perfectly, but when someone tries to call me, the call doesn't connect on my end.

@CS_Agent

Re: [Help Needed] Incoming calls not working after transfer from Fizz – outgoing calls and data work

slusagm — Tue, 03 Mar 2026 15:32:00 GMT

@SpikeD

you got a text from Fizz about the port and did you reply yes to approve?

What you having now means the port was not completed, There is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: [Help Needed] Incoming calls not working after transfer from Fizz – outgoing calls and data work

hairbag1 — Tue, 03 Mar 2026 15:32:22 GMT

@SpikeD

if using hard sim, remove Fizz sim and install PM sim. Reboot cellphone. Do a network re-set.