Refund request

Cmkoot — Tue, 03 Mar 2026 02:22:08 GMT

How do I go about getting a refund? Although the IMEI number says my phone is ESIM compatible, when I try to activate my account it says not compatible.

Re: Refund request

slusagm — Tue, 03 Mar 2026 02:25:00 GMT

PM is has a no refund policy. But in situation like that, they might issue refund. Please check with them. But also ask them to check why the eSIM is not working, maybe they can make it work

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Refund request in Get Support

Refund request

Re: Refund request