topic Re: Billing Error in Get Support

Billing

Dolphin77 — Tue, 03 Mar 2026 01:45:33 GMT

Why was I double charged

Re: Billing

hTideGnow — Tue, 03 Mar 2026 01:20:09 GMT

where you see it double charged? if it is on Payment history, then no worries, each renewal will show 2 lines, one about money PM got from credit/debit card and saved in the account as a credit (Available funds). The other line is how PM takes the credit to actually renew the account. So, 2 lines but one charge

but if the 2 charges you meant were from Jan 1st and Jan 31st, the it is due to the fact that PM has 30 days cycle and you will get charged like this once in a while on a 31 days month

Billing Error

Dolphin77 — Tue, 03 Mar 2026 01:41:52 GMT

How do I get a double charge reversed? I was charged January 8 , January 27, and Feb 7! For monthly service on my credit card $44.80 each time!

Re: Billing Error

Socrates8567 — Tue, 03 Mar 2026 01:36:13 GMT

Dealing with a double charge is frustrating, especially when you're expecting the "budget" part of a budget carrier to keep things simple. Public Mobile handles almost everything through their online community and automated systems, so you won’t find a call center to ring up.

Before reaching out, check your Self-Serve account history.

Here is the most efficient way to get your money back.

Reach out to the Public Mobile support team to assist you.

If you are unable to log into My Account for any reason, ask the Public Mobile support team to help.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing Error

slusagm — Tue, 03 Mar 2026 01:39:32 GMT

did you make any plan change? why 3 times? maybe you have multiple lines?

ask PM to check, and if they can help if any of those were wrong charges.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing Error

computergeek541 — Tue, 03 Mar 2026 01:44:15 GMT

@Socrates8567 wrote:
If you are unable to log into My Account for any reason, ask the Public Mobile support team to help.
You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There hasn't been any indication that the customer isn't able to log in. It's important that customer MUST use the ticketing system. Please do not send customers to directly to private messages in the above manner as this automatically results in slower service.