topic Re: Credit Card Won't Update?? in Get Support

Credit Card Won't Update??

Lilymae — Tue, 03 Mar 2026 01:48:36 GMT

My credit card just expired and my plan is now suspended. I tried updating the credit card, but it says, "notAbleToProcessRequest"

Can you help me please. Thank you.

Re: Credit Card Won't Update??

hTideGnow — Tue, 03 Mar 2026 00:41:06 GMT

hi @Lilymae

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Credit Card Won't Update??

slusagm — Tue, 03 Mar 2026 00:41:23 GMT

it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611