topic Re: Phones in Get Support

Phones

WangChunming — Mon, 02 Mar 2026 05:07:15 GMT

My phone is not working properly

Re: Phones

hairbag1 — Mon, 02 Mar 2026 05:16:00 GMT

More info would be nice. Has it been working up to now ? Do you have an active Public Mobile account ? What do you mean it isn’t working properly ? Try restarting your cell.

Re: Phones

WangChunming — Mon, 02 Mar 2026 22:19:03 GMT

Hello,

I just restart my cell phone, and make phone call my friend, right now I can call out and cann't recive a call, that means still not working

Re: Phones

hTideGnow — Mon, 02 Mar 2026 22:21:18 GMT

hi @WangChunming

new Public Mobile customer and you requested porting phone number?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage