topic Re: Change points redemption? in Get Support

Change points redemption?

FrugalMinimal — Mon, 02 Mar 2026 21:20:48 GMT

I accidentally redeemed my public points for the wrong thing. Can I change it from Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) to a $20 bill credit?

Re: Change points redemption?

TheSterlinger — Mon, 02 Mar 2026 21:25:04 GMT

Please create a ticket and ask an agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Change points redemption?

hTideGnow — Mon, 02 Mar 2026 21:25:58 GMT

hi @FrugalMinimal

yes, you likely can do that, but it needs PM support agent to help. They will either change it for you directly or reverse the points for you and you need to redeem it after

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage