US data Add on not working.

Nevadams — Mon, 02 Mar 2026 16:56:10 GMT

I bought the $15 US Talk/text ads on for data while in the US but it’s not working. I want to be able to use data while away from wifi. Troubleshooting steps don’t work. Did I buy the wrong add-in?

Re: US data Add on not working.

slusagm — Mon, 02 Mar 2026 17:01:08 GMT

$15 US Talk/text ads is Talk and Text, no data there

you need to buy either the Bundle - US Roaming - Talk, Text and 5GB Data (15 days) for $30 or the Bundle - US Roaming - Talk, Text and 5GB Data (30 days) for $40

What you need to do is to ask PM to reverse the transaction first. They will leave the fund in your account as a credit

Wait until the support done the reverse, then rebuy the Bundle with data

To ask PM to help with reverse, Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic US data Add on not working. in Get Support

US data Add on not working.

Re: US data Add on not working.