topic Account Suspended, Need Help Recovering in Get Support

Account Suspended, Need Help Recovering

Thomas39 — Mon, 02 Mar 2026 16:38:23 GMT

Hi,

My Public Mobile account appears to have been suspended, possibly following a credit card replacement, and my phone now shows “out of service.” When I try to log in, I cannot access my account history or proceed with payment.

I would like to restore access and, most importantly, confirm that my phone number has not been permanently released. My goal is either to reactivate the account or port the number to another provider as soon as possible.

Could a moderator please contact me via private message to assist with:

Confirming whether my number is still recoverable
Regaining access to my account (if possible)
Providing the necessary account details for porting

Thank you very much for your assistance.

Re: Account Suspended, Need Help Recovering

slusagm — Mon, 02 Mar 2026 16:55:47 GMT

how long you missed the payment? if over 90 days, then the account would be closed. Call 1855-4PUBLIC and enter the phone number. if the system can still find your number, you are good

then all you need to do is to login My Account or PM app and update the credit card and then make a payment

if you cannot login still, ask PM to help. But since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage