topic Call forwarding to a Twilio Canadian Number in Get Support

Call forwarding to a Twilio Canadian Number

Kenmerloo — Mon, 02 Mar 2026 18:07:21 GMT

I originally tried to call forward to a U.S Twilio number, but you out we can only forward to a Canada number. So, I obtained a Canadian number, but I still get an 804 error message. I am using the format as provided by OM

Re: Call forwarding to a Twilio Canadian Number

slusagm — Mon, 02 Mar 2026 16:42:32 GMT

does it has a Canadian area code ? if it is 1800 number, it won't work

Re: Call forwarding to a Twilio Canadian Number

Kenmerloo — Mon, 02 Mar 2026 18:18:19 GMT

Yes, it is a Canadian area code. It is Vancouver

Re: Call forwarding to a Twilio Canadian Number

slusagm — Mon, 02 Mar 2026 18:26:33 GMT

@Kenmerloo

that would be a question for PM now. Some have problem with Forwarding in general and need PM to reset the account

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Call forwarding to a Twilio Canadian Number

Kenmerloo — Tue, 03 Mar 2026 23:52:49 GMT

Update

It turned out to be a problem with the Twilio phone number. Thanks for all the replies

Re: Call forwarding to a Twilio Canadian Number

slusagm — Wed, 04 Mar 2026 00:07:20 GMT

@Kenmerloo mind to explain what was the problem with Twilio?