https://productioncommunity.publicmobile.ca/t5/Get-Support/Incoming-calls/m-p/1418904#M968857 <P>was this phone&nbsp; ever used on another network? check to make sure this phone only has PM sim there.&nbsp; If another provider sim is there, remove the physical sim or disable the eSIM</P><P>and check if PM sim is set as Primary.&nbsp; It is not ok to leave it with other label.&nbsp; Then Reboot phone and Reset network settings</P><P>if that does not work and if you have a physical sim, test the sim card on another phone</P><P>&nbsp;</P> Mon, 02 Mar 2026 16:24:20 GMT slusagm 2026-03-02T16:24:20Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Incoming-calls/m-p/1418903#M968856 <P>Ever since I updated my I Phone 13 a couple &nbsp;months back, no one can call me except through WhatsApp. It goes straight to a message, which gives them an HB1 error.&nbsp;<BR />Does anyone know how to fix this? ...and yes, I've turned off my phone, put it on and off airplane mode, and reset network...</P><P>&nbsp;</P><P>edited by computergeek541: changed category (discussion isn't related to Community)</P> Mon, 02 Mar 2026 18:08:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Incoming-calls/m-p/1418903#M968856 Ek51 2026-03-02T18:08:18Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Incoming-calls/m-p/1418904#M968857 <P>was this phone&nbsp; ever used on another network? check to make sure this phone only has PM sim there.&nbsp; If another provider sim is there, remove the physical sim or disable the eSIM</P><P>and check if PM sim is set as Primary.&nbsp; It is not ok to leave it with other label.&nbsp; Then Reboot phone and Reset network settings</P><P>if that does not work and if you have a physical sim, test the sim card on another phone</P><P>&nbsp;</P> Mon, 02 Mar 2026 16:24:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Incoming-calls/m-p/1418904#M968857 slusagm 2026-03-02T16:24:20Z