topic iphone 8 has No Service or Cell and iphone has no service in Get Support

iphone 8 has No Service or Cell and iphone has no service

Babydog1 — Mon, 02 Mar 2026 03:01:02 GMT

My iphone 8 has No Service or Cellular in the setting ,(it's just Blank there .) The phone doesn't receive calls in & I can't phone out (it says Call Failed) . I'm not the greatest at looking for problems on the iphone. I have done as much as ITIA Chatbot said to do & that I could do without having Cellular etc . Thanks You Babydog1 (Ross)

Re: iphone 8 has No Service or Cell and iphone has no service

hTideGnow — Mon, 02 Mar 2026 02:48:51 GMT

hi @Babydog1

first check if there is any local network issue:
https://www.telus.com/en/bc/outages

and try Reboot phone and click Reset Network settings on the phone

and if possible, test your sim card using another phone

Also, check My Account to confirm if your account is active

Last, ask PM support agent to check your account on the system.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: iphone 8 has No Service or Cell and iphone has no service

Babydog1 — Tue, 03 Mar 2026 02:54:38 GMT

Hi hTideGnow, I'm doing as you commented to do . We didn't have any outages that caused the iPhone any of the problems it seems . I have send a note of my problems to CS-Agent . Thank you for the information. Have a good week. Babydog1

Re: iphone 8 has No Service or Cell and iphone has no service

slusagm — Tue, 03 Mar 2026 03:02:00 GMT

check if your phone is clean here:

https://www.devicecheck.ca/check-status-device-canada/