topic Re: Receiving calls in Get Support

Receiving calls

Runt70 — Sun, 01 Mar 2026 22:12:09 GMT

I'm not sure why, but I just started with public mobile and I don't receive any phone calls. I can call out but nobody can call me.

Re: Receiving calls

Handy1 — Sun, 01 Mar 2026 22:13:39 GMT

@Runt70 Did you try and port number over to public mobile ?
did you reply YES to the confirmation text with in 90 mins of receiving the text ?

Re: Receiving calls

hTideGnow — Sun, 01 Mar 2026 22:24:40 GMT

hi @Runt70 first try Reboot phone and click Reset Network Settings

if still fails, can you confirm is this is a new line and you requested porting? if it is, it is an incomplete port.

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Receiving calls

Bectorj — Mon, 02 Mar 2026 01:44:07 GMT

Usualy it take 5-6 hours to complete port

Re: Receiving calls

computergeek541 — Mon, 02 Mar 2026 01:48:38 GMT

@Bectorj wrote:
Usualy it take 5-6 hours to complete port

Number ports do not usually take 5 to 6 hours to complete. Wireless to wirelesss number port ins to Public Mobile are often complete in about 30 minutes and are usually completed roughly within 2 hours.

Re: Receiving calls

Runt70 — Mon, 16 Mar 2026 20:39:02 GMT

I'm not sure what went down but not long after I asked the question I started to get calls

Re: Receiving calls

Runt70 — Wed, 01 Apr 2026 12:03:46 GMT

I didn't do a port. I'm a new customer

Re: Receiving calls

softech — Wed, 01 Apr 2026 12:04:24 GMT