topic Re: App login in Get Support

App login

Brilhad — Sun, 01 Mar 2026 21:29:57 GMT

When I try to log into the app it tells me my password is wrong. If I go to the website it works no problem..

Re: App login

hTideGnow — Sun, 01 Mar 2026 14:38:29 GMT

hi @Brilhad

please try uninstall and reboot phone and reinstall the app

Re: App login

softech — Sun, 01 Mar 2026 15:06:46 GMT

Re: App login

Brilhad — Sun, 01 Mar 2026 21:42:27 GMT

I had this issue on my old phone and recently switched phones, this was my first attempt at using the app on this phone and it's doing the same thing.

Re: App login

hTideGnow — Sun, 01 Mar 2026 21:44:57 GMT

hi @Brilhad you didn't use any VPN , did you?

use the browser to change the password, then wait a day to try login in app.

if same, ask PM agent to help, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: App login

Brilhad — Sun, 01 Mar 2026 21:47:12 GMT

No, I didn't use a VPN. Last time I tried messing around with it I changed the password and it still didn't work so I last ditch effort tried the web browser and that always works. I'll try again that then contact support. Thank you!