topic Re: Anyone actually solved the pixel/esim issue Sim not allowed in Get Support

Anyone actually solved the pixel/esim issue Sim not allowed

Telli — Sun, 01 Mar 2026 21:34:06 GMT

Esim stop working after updated to andriod 16, was working fine, now even if I downgrade to andriod 15 the esim still doesnt work, have gone through 4 esims now with support same issue.
Ive seen this all over the community here but with no real fix, Now there telling me to talk to Google...are you serious???
Again pixel 7 was working fine now issue and now isnt now matter what, yes ive reset network, Ive added new apn settings, restarted network. none of that works....
Iemi is clean, phone isnt locked (obvisouly if was working before.)

Thanks everyone.

edited by computergeek541: changed category (discussion isn't related to Community)

Re: Anyone actually solved the pixel/esim issue Sim not allowed

Socrates8567 — Sun, 01 Mar 2026 21:27:35 GMT

It’s incredibly frustrating when a simple software update knocks out your service—especially since Public Mobile is a self-serve carrier without a storefront to walk into. This is a known issue where Pixel updates can sometimes "de-provision" or glitch the eSIM profile.

Before you buy a new eSIM, try these steps in order.

1. The "SIM Manager" Refresh
Sometimes the update just toggled the eSIM off or got it stuck in a "provisioning" loop.

Go to Settings > Network & internet > SIMs.

Tap on your Public Mobile line.

Toggle Use SIM to Off, wait 30 seconds, and toggle it back On.

If you see an old SIM (like from your previous carrier) still listed there, disable it entirely.

There is a specific workaround for Pixels where the eSIM chip becomes unresponsive after an update:

Go to Settings > System > Repair Mode.

Enter Repair Mode (this is a safe environment that doesn't wipe your data).

While in Repair Mode, check if the eSIM connects.

Exit Repair Mode. Surprisingly, this often "wakes up" the eSIM partition for the main OS.

If none of this works, contacting Google may be a last resort.

Re: Anyone actually solved the pixel/esim issue Sim not allowed

hTideGnow — Sun, 01 Mar 2026 21:35:24 GMT

hi @Telli many using Pixel with eSIM problem. Hard to think it is not a device issue

check if the eSIM IMEI is blacklisted here. There are two IMEI on your ohone, make sure you check the IMEI for the eSIm, or check both

https://www.devicecheck.ca/check-status-device-canada/

if it is clean, then check with Google for a fix. or go back to physical sim. eSIm is good, but nothing wrong to stay with physical sim