topic Re: Unapproved Payments on My Credit Card in Get Support

Unapproved Payments on My Credit Card

TB97 — Sun, 01 Mar 2026 20:17:10 GMT

Since January 2026 I have noticed an extra charge on my credit card for Public Mobile charges. I login to MyAccount and I don't have any subscriptions that match this charge. Is there a way to contact Public Mobile to look into this at all? Chatbot isn't working and I'm kind of stuck here. Anyone else ever had this issue and was able to resolve it?

Re: Unapproved Payments on My Credit Card

Handy1 — Sun, 01 Mar 2026 20:30:48 GMT

@TB97 Yes if chat bot not working for you , just

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unapproved Payments on My Credit Card

hTideGnow — Sun, 01 Mar 2026 20:42:26 GMT

hi @TB97

how much extra? is that a one time extra transaction? or maybe a dollar or so in every transaction?

Remember PM is now charging E911 fees for the government and it will be slightly more in each bill. Tell us more and we can try to help

Re: Unapproved Payments on My Credit Card

TB97 — Sun, 01 Mar 2026 21:03:01 GMT

$38.8 every month