topic Re: Invalid Subscription Charges in Get Support

Invalid Subscription Charges

TrefrySA333_ — Sun, 01 Mar 2026 17:31:18 GMT

Hi,

I have never subscribed to this platform and I noticed on my credit card monthly charges that have been happening for some time now for $34.69. Please let me know how I can stop these charges.

Thank you,

Shelley

Re: Invalid Subscription Charges

hTideGnow — Sun, 01 Mar 2026 17:40:52 GMT

hi @TrefrySA333_

do you have any services with Koodo and Telus? sometimes, they will use Public Mobile has the merchant name to make charge

if you are sure you have no charges with Telus or Koodo or Public Mobile, simply ask your bank to apply a charge back

Re: Invalid Subscription Charges

Socrates8567 — Sun, 01 Mar 2026 17:53:40 GMT

Reach out to the Public Mobile support team to assist you. They may be able to shed light on why these charges are heppening.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage