topic Re: Sim card in Get Support

Sim card

Willy9 — Sun, 01 Mar 2026 17:30:17 GMT

When do I insert new Sim card

Re: Sim card

hTideGnow — Sun, 01 Mar 2026 17:39:35 GMT

hi @Willy9

in your phone

what phone do you have ? we can help more

and remember to login My Account, go to Profile page to update the sim card number there as well

Re: Sim card

Socrates8567 — Sun, 01 Mar 2026 17:56:07 GMT

@hTideGnow wrote:
hi @Willy9
in your phone
what phone do you have ? we can help more
and remember to login My Account, go to Profile page to update the sim card number there as well

Hello @Willy9

Your question was, "When do I insert my sim card".

That's an easy question. When you've downloaded the app and have fully signed up, you may then insert your sim card into your phone and then just reboot it. If you don't have connection after the reboot, you may need to reset your network settings and then reboot. That will connect you to the network.

Re: Sim card

hTideGnow — Sun, 01 Mar 2026 17:59:06 GMT

thanks @Socrates8567 @samsunga31 .. I miss read that

@Willy9 if you are existing subscriber with new sim card , you just have to follow what I said about updating sim card number on My Account

if you are new subscriber with porting. You can wait until the old carrier sim card not working anymore, then you can change to PM sim