topic Acct login in Get Support

Acct login

Staceyodonnell — Tue, 04 Jan 2022 23:19:54 GMT

I have an acct and i cannot sign in it is telling me the password is wrong.i try to reset my password and it says it sent me an email but i never recieve the emails..please help

Re: Acct login

mimmo — Fri, 29 Jun 2018 18:16:17 GMT

@Staceyodonnell the password reset does not work. You need to send a private message to the mods to reset your email.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Acct login

Anonymous — Fri, 29 Jun 2018 19:13:48 GMT

Try Different Browser internet ,

you need send a private message to Click here

In your message put it, please include.

- your account number

- your phone number

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck