topic Payment not processed in Get Support

Payment not processed

Zozabboo — Sun, 01 Mar 2026 17:05:07 GMT

Help! I am running out of data and need it for work and school right now but everytime I try to change my subscription to a bigger data plan it says sorry payment can’t be processed right now. I’ve been trying for 2 days. It’s really frustrating because it took money from my credit card into available funds but it just won’t allow me to purchase the subscription. Any suggestions? I live in a remote place so I can’t go to any stores.

Re: Payment not processed

hTideGnow — Sun, 01 Mar 2026 17:07:51 GMT

hi @Zozabboo

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

Re: Payment not processed

Socrates8567 — Sun, 01 Mar 2026 17:08:31 GMT

If you are receiving errors, clear your browser cache and try again. If you still can't get it to work, reach out to the Public Mobile support team to assist you.

If you are unable to log into My Account for any reason, ask the Public Mobile support team to help.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment not processed

BKNS27 — Sun, 01 Mar 2026 17:23:54 GMT

@Zozabboo

Did you try both the PM app and the website on your computer?

Re: Payment not processed

Zozabboo — Mon, 02 Mar 2026 01:29:48 GMT

I tried that 8 hours ago but no one has responded. For anyone else in the same predicament what did work was buying an add on. I guess I’ll just wait and keep trying to purchase a larger subscription until someone gets back to me? Or it resolves itself?