topic Re: Can’t login to app in Get Support

Can’t login to app

Victoriadryden — Sun, 01 Mar 2026 16:28:45 GMT

I don’t know how this thing works..I just bought a new plan and can’t login to the app. It just says something went wrong, try again later. But I need to get in now to activate my account and transfer my number. Thanks

Re: Can’t login to app

hTideGnow — Sun, 01 Mar 2026 16:43:00 GMT

hi @Victoriadryden

why not use My Account on the browser for now?
https://myaccount.publicmobile.ca/

if same, ask PM agent to check and help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t login to app

BKNS27 — Sun, 01 Mar 2026 16:49:11 GMT

@Victoriadryden

You can’t login to your account until you completed step 6.

Here are the steps:

Make sure your old SIM is active so DON’T CANCEL serviced with them if you are porting your number over from another carrier.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.