topic Re: I need Lower subscription in Get Support

I need Lower subscription

Livhig — Sat, 28 Feb 2026 04:16:04 GMT

Hello I am able to find a low subscription in my account. Everything is above $35 and that is too expensive for me at this point in my life. I simply cannot afford it and I need a subscription that is below $35 dollars. But none of the lower subscription are showing up in my subscription management box. My phone subscription expired today and I cannot afford to pay the $35 I need a lower price thank you.

Re: I need Lower subscription

hTideGnow — Fri, 27 Feb 2026 14:19:19 GMT

sorry @Livhig , downgrade plan is possible, but very unlikely you can downgrade to plan to like $20 or so

you can try downgrade to $35 first, and after you got the $35, maybe they will have option like $25 or so

Re: I need Lower subscription

Handy1 — Fri, 27 Feb 2026 14:19:48 GMT

@Livhig Sorry we can only change to the plans offered to us in our individual accounts despite what we see on the websites , so if your not seeing anything you like then only other option would be to port out and back in on newly created account with desired plan . That it just create new account with new SIM card and new email and pick a new phone number on desired plan .

Re: I need Lower subscription

hairbag1 — Fri, 27 Feb 2026 14:20:04 GMT

@Livhig

the only plans you can change to are those you see in your account...seems PM doesn't want us to be able to downsize plans easily. If you don't mind a different cell number, you can just get a new sim and start a new plan using a cheaper plan starting at around $20 for new activation...but you won't have your current cell number.

Re: I need Lower subscription

Livhig — Fri, 27 Feb 2026 14:29:46 GMT

I've had this number for the past 19 years I can't just change it

Re: I need Lower subscription

hTideGnow — Fri, 27 Feb 2026 14:32:21 GMT

hi @Livhig

unfortunately, you might want to port out your number to another provider for a cheaper plan. of course, you will lose your rewards by porting out

Re: I need Lower subscription

hairbag1 — Fri, 27 Feb 2026 14:40:31 GMT

@Livhig wrote:
I've had this number for the past 19 years I can't just change it

I know the feeling...BUT...I've also had to change a number and after about a week, everything gets back to normal. Let family and friends know your new number along with any important business's (doctor offices)...perdy soon you're happy with the new number. It's a jolt for the first week but gets easier quickly.

Re: I need Lower subscription

CSA_PM — Fri, 27 Feb 2026 14:52:41 GMT

Hello @Livhig,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I need Lower subscription

Pepe_1029 — Fri, 27 Feb 2026 19:36:45 GMT

How do I downgrade?

Re: I need Lower subscription

hTideGnow — Fri, 27 Feb 2026 19:38:28 GMT

sorry @Pepe_1029

you can only change to plans available on your My Account , Change Subscription page. If the plan you want is not there, sorry, you cannot change to it

Re: I need Lower subscription

Pepe_1029 — Fri, 27 Feb 2026 19:41:01 GMT

Has anyone successfully downgraded? Everywhere I see, people are unable to downgrade

Re: I need Lower subscription

hTideGnow — Fri, 27 Feb 2026 19:42:26 GMT

hi @Pepe_1029 yes positive!!

downgrade is possible, but you don't get as many choices to downgrade when you are in lower priced plan. And it is true those $18 and $20 plans are new activation plan only and you won't see them as a downgrade option

Re: I need Lower subscription

ulearn — Fri, 27 Feb 2026 21:10:44 GMT

@Pepe_1029 I can see the lowest plan at $20 which is where I am at. But come March 14, it is automatically going to $24. Unless, I manually change it now with the 'perks'. I did go in 'Incognito' aka a Private Browser window and I don't see the $18 plans just the $20, $23, $26

Re: I need Lower subscription

hTideGnow — Fri, 27 Feb 2026 21:14:46 GMT

hi @ulearn

the price hike from $20 to $24 starts after April 1st, not March 14

Re: I need Lower subscription

Livhig — Fri, 27 Feb 2026 21:22:13 GMT

Hello everyone thanks to public Mobile I have gotten a lower subscription in happy I am now paying $25 a month and I'm happy thanks again. Thanks to PB for such fast help. I get to keep my number and get a plan I can afford.

Re: I need Lower subscription

ulearn — Fri, 27 Feb 2026 22:21:44 GMT

@hTideGnow You're right, I just skimmed it and said next renewal

Re: I need Lower subscription

BlueCaro — Sat, 28 Feb 2026 14:00:41 GMT

That was an unpleasant surprise when I got that text of the price hike. 20% raise in one go is intense..!

Re: I need Lower subscription

Jaywill3_w — Sun, 01 Mar 2026 16:00:21 GMT

I was just trying to do the same. Were you able to get a lower plan

Re: I need Lower subscription

hTideGnow — Sun, 01 Mar 2026 16:03:36 GMT

hi @Jaywill3_w

no special way to change plan. You need to go to My Account, Change Subscription page. You can only change to plan that is showing there. You cannot change to plan not showing there

Re: I need Lower subscription

Jaywill3_w — Sun, 01 Mar 2026 16:34:26 GMT

I understand that but it does not help my situation