topic Re: In-store activated SIM card won't work in Get Support

In-store activated SIM card won't work

chiaki_05 — Tue, 04 Jan 2022 23:19:52 GMT

Like admin on PM Facebook page suggested me, I write here as on July the 27th I activated a new sim in the Walmart (Toronto, St. Clair) but my sim card won't work on any phone (many clerks there tried the sim out and didn't work on their device either).

I subscribed for the Talk&Text 10$ plan, referred a friend to get the 10$ (who, by the way, already got its 1$ credit), activated in store to get the 20$ credit + free sim card, charged my account with a 28$ voucher to be sure to have enough money to switch to the 4.5GB unlimited text unlimited canada wide call plan once I got the credit on my account, got the clerks to activate my account for self-serve then tried the sim out... and it has been 2 days that the signal is COMPLETELY gone.

My self-serve account which I subscribed with the same e-mail I used for my community account, appartently never got activated either as I didn't get any confirmation e-mail.

Back to the store yesterday I reported the issue and the clerks weren't able to provide any help nor refunds, they gave me a brand new non activated sim and told me to report to you to get help.

I don't want to lose the chance to get the 4.5 GB for 40 $ promotion on my account for an issue I'm not guilty of and I wish to see both my sim and my self-serve account activated asap with the money I paid for your service.

I am in Canada to look for a job and not having a number is a huge problem for me. Please do something about it as soon as possible and make me change my mind again on your company service team

Looking forward hearing from you soon with a solution or a refund.

Re: In-store activated SIM card won't work

PJC — Fri, 29 Jun 2018 18:23:58 GMT

@chiaki_05,

You will need to send a private message to the moderators to help take a look at your account. Include your phone number, account pin and e-mail address, and also what you wrote above in your message and they will give you the help you need.

To send a message to the mods, click on this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: In-store activated SIM card won't work

chiaki_05 — Fri, 29 Jun 2018 20:35:26 GMT

I did already, tried to reach them both on Facebook and here privately, still waiting for a solution. I don't want to lose my money and my patience.

Re: In-store activated SIM card won't work

meocon — Fri, 29 Jun 2018 20:47:07 GMT

@chiaki_05 hope Mods will get back to you asap.

How long until a moderator replies?:

Office Hours: Mon-Friday 9am to 9pm, and Saturday & Sunday from 9am to 7:30pm [Toronto Time].
Messages are replied to during office hours, in the order in which they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

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Re: In-store activated SIM card won't work

GreatCanadian — Sat, 30 Jun 2018 11:22:12 GMT

Have you activated the replacement SIM? You said that they gave you a a new SIM when you went back to the store. That SIM has to be activated.

Also, what phone do you have?

Re: In-store activated SIM card won't work

chiaki_05 — Tue, 17 Jul 2018 13:41:20 GMT

Thanks to everybody for your assistance.
I was able to finally solve the issue thanks to @Mary_M who helped me out a lot.

I am now a happy Public Mobile customer too!

Re: In-store activated SIM card won't work

Mary_M — Tue, 17 Jul 2018 14:44:57 GMT

Yay!! Glad to hear that you're a happy camper 🙂 Welcome to Public Mobile!!!

Cheers,

Mary