topic Re: Changing from esim to physical sim in Get Support

Changing from esim to physical sim

LillyW — Sun, 01 Mar 2026 02:24:05 GMT

My phone with an esim was wrecked so. I purchased a phone with a physical sim but can't get the number activated on the sim because it keeps asking for a code sent to the number I'm trying to activate

Re: Changing from esim to physical sim

Socrates8567 — Sat, 28 Feb 2026 19:12:44 GMT

Try clicking on didn't get the code and send it to your email. If that option is not available, contact support.

Reach out to the Public Mobile support team to assist you.

If you are unable to log into My Account for any reason, ask the Public Mobile support team to help.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The Customer Service support team will reply to your community inbox found here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing from esim to physical sim

hairbag1 — Sat, 28 Feb 2026 19:13:36 GMT

@LillyW

you'll need Customer Support to help. Use this link to message them...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437