Re: URGENT - eSIM: Never received activation email

richarn38 — Sat, 28 Feb 2026 18:12:55 GMT

I did reply yes but I never received the email...

hTideGnow — Sat, 28 Feb 2026 18:37:14 GMT

so, you meant the porting was not completed or the eSIM? are you able to make outbound calls? and just not receive inbounds?

For porting issue, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

richarn38 — Sat, 28 Feb 2026 18:54:56 GMT

I can receive but I cannot make outbound calls.

topic Re: URGENT - eSIM: Never received activation email in Get Support