topic Is anyone having a issue with data? in Get Support

Is anyone having a issue with data?

Contour — Tue, 04 Jan 2022 23:19:50 GMT

- using galaxy s4, in AB-

Hi guys... I have a big problem.

sometime I just lose my data connection...

NO data at all..

resetting APN does not help.

changing to airplane mode in and out also doesn't help..

restarting phone also dose not help.

the only way for me to get that data back is just waiti until it comes back which somtimes takes minutes upto 2 hours.

I just don't know what to do.. I still receive calls and messages though.

is this only happening to me? or anyone experiencing similar problem?

Is anyone having a issue with data?

Contour — Tue, 15 Nov 2016 04:24:56 GMT

- using galaxy s4, in AB-

Hi guys... I have a big problem.

sometime I just lose my data connection...

NO data at all..

resetting APN does not help.

changing to airplane mode in and out also doesn't help..

restarting phone also dose not help.

the only way for me to get that data back is just waiting until it comes back which somtimes takes minutes upto 2 hours.

I just don't know what to do.. I still receive calls and messages though.

is this only happening to me? or anyone experiencing similar problem?

Re: Is anyone having a issue with data?

imm1304 — Tue, 15 Nov 2016 04:36:47 GMT

Hi @Contour!

I am afraid this problem sounds very specific to your phone.

Whats the exact model of your phone? You can find this somewhere in Settings >> General >> About phone

Its good to start off by verifying that your phone has all the right bands to be fully compatible with PM/Telus network. Absence of certain bands in use by PM could cause the behaviour you are describing.

Next would be to customize your phone for Telus using a method that requires a factory reset. So back up your data/apps and then do these steps in the first post of this thread: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Changing-Samsung-Phone-Info/m-p/53208#M6228

Re: Is anyone having a issue with data?

magimug — Tue, 15 Nov 2016 04:43:39 GMT

Actually annoyingly enough...I lost my data access sometime earlier tonight...I am already in a porting delay purgatory with an estimated 72hr wait...I managed to get data up and running by manually changing my APN settings but alas no more