topic Re: Switching plans in Get Support

Switching plans

Bruno1007 — Sat, 28 Feb 2026 17:02:17 GMT

I am a current customer and would like to switch to the Canada-wide 40GB plan. I have tried to log in and do this myself, but while logged in, this offer doesn’t appear available to me as an option. If I look at PB on the external/public site, it’s an option. Is this plan only available for new customers? Similarly, the Canada-wide 15GB plan doesn’t appear to be an available option for me as a current customer either.

Re: Switching plans

hidden_mango_ — Sat, 28 Feb 2026 17:04:53 GMT

If you don't see it. It means they are only available for new customers. If you want to see what's your availabilities. You have to go to the app to check, on change subscriptions to see the plans available to you.

Re: Switching plans

BKNS27 — Sat, 28 Feb 2026 17:11:39 GMT

@Bruno1007

Unfortunately, if it is not showing in your account then you are not eligible to switch to. On the PM website plans are only for new members.

Re: Switching plans

hTideGnow — Sat, 28 Feb 2026 17:12:49 GMT

hi @Bruno1007

sorry, if the plan not showing on your My Account, you won't be able to change to that. Support agent cannot help to make plan change for you either

Re: Switching plans

Bruno1007 — Sat, 28 Feb 2026 18:01:09 GMT

If current members can’t access less expensive plans, so people tend to de-register and then sign up again?

Re: Switching plans

Socrates8567 — Sat, 28 Feb 2026 18:03:18 GMT

Hello @Bruno1007

That is for new customers. The only work around is to log into the app on the phone, go to change subscription, look at the lowest plans there offered to you. Then choose that option to change at the renewal date. Once that renewal date has come, log back into the app and see what the lowest plan then is offered or the plan you want may be offered. The idea is to slowly downgrade every month to see a better list of available plans offered to you.