topic Re: Plan changed in Get Support

Plan changed

Macuser007 — Sat, 28 Feb 2026 15:08:49 GMT

I requested to change my plan before my renewal date but it didn’t happen.

Re: Plan changed

Handy1 — Sat, 28 Feb 2026 15:34:30 GMT

@Macuser007 Might just be cache issue if you log into the public mobile app and swipe down from top of the screen it should refresh and show the proper plan , if not then get support to investigate

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan changed

hTideGnow — Sat, 28 Feb 2026 15:38:49 GMT

HI @Macuser007

did you use Change Now option?

did it give you an error about payment?

or did you use Change on Renewal and today is the renewal day and you don't see the new plan? if it is the case, it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)