topic Re: cancel subscription in Get Support

cancel subscription

whyneednickname — Fri, 27 Feb 2026 19:49:43 GMT

unable to cancel subscription via my account - chatbot suggestions don't work

Re: cancel subscription

hTideGnow — Fri, 27 Feb 2026 19:50:57 GMT

what you can do is to login My Account, go to Payment page , click Manage Subscription and disable Subscribed there.

if you cannot login My Account for any reason, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: cancel subscription

Dunkman — Fri, 27 Feb 2026 19:52:30 GMT

@whyneednickname

If you can access your self service account, you can unsubscribe from your subscription. This will turn off your pre authorized payments. On your next payment date, your account will be suspended. Once supended over 90 days, then the account will be permanely closed and number lost.

Another option is to port your number to another company. Then that will automatically close your PM account.