topic No Data Service When wifi is turned off in Get Support

No Data Service When wifi is turned off

nword — Sat, 28 Feb 2026 04:08:59 GMT

I have a Pixel 7, my sub is active, no data usage

I subscribed yesterday, im using eSim. I verified my APN settings I am not able to get data working. For example, cant connect to the internet, or recieve mms from contacts. Talk and Text work.

Re: No Data Service When wifi is turned off

hTideGnow — Fri, 27 Feb 2026 19:29:15 GMT

HI @nword

make sure you removed your old sim card or disable your old carrier esim

make sure PM sim is enabled and set as Primary

Then Reboot phone and click Reset network settings and it should work

Re: No Data Service When wifi is turned off

nword — Fri, 27 Feb 2026 19:35:07 GMT

>make sure you removed your old sim card or disable your old carrier esim
I removed my old sim card.

>make sure PM sim is enabled and set as Primary
my PM esim is set to default, its the only one that appears.

>Then Reboot phone and click Reset network settings and it should work
I rebooted the phone and reset network settings and it did not work.

Am i missing something?

Re: No Data Service When wifi is turned off

slusagm — Fri, 27 Feb 2026 19:35:55 GMT

you need to remove your old sim card

then Reboot phone and Reset network settings

if still unable to use data, ask PM to help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Data Service When wifi is turned off

hTideGnow — Fri, 27 Feb 2026 19:37:09 GMT

HI @nword

so you already did the basic, you will need PM to help to check. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Data Service When wifi is turned off

nword — Sat, 28 Feb 2026 00:59:35 GMT

okay i setup a new esim and my data is working cheers