topic Re: SIM CARD in Get Support

SIM CARD

Nadam — Sat, 28 Feb 2026 04:09:57 GMT

I'm trying to replace my friend's SIM card. He has a new one, but how can he confirm his identity, when, after he somehow managed to log in, and go to "replace a SIM card", it asks him to confirm his identity again and doesn't give him an option for PIN number to be sent to his email, only his phone, ant its lost together with a SIM card???

This chatbot is so annoying and doesn't help at all, it just keeps going in circles with it"s anwsers! It suggests to contact an agent, but how to contact them????

Re: SIM CARD

hTideGnow — Fri, 27 Feb 2026 19:24:09 GMT

hi @Nadam

sound like your friend needs PM support agent to help.

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM CARD

Handy1 — Fri, 27 Feb 2026 19:25:19 GMT

@Nadam He can get support to help by sending

a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: SIM CARD

slusagm — Fri, 27 Feb 2026 19:27:00 GMT

if it click Didn't receive code or Resend code, any option to send via Voice Message? If there is such option, he can call himself using another phone to get the Pin. Call himself from another phone, click * to interrupt the voice greeting and enter the phone number

but if he cannot get the code that way, he will have to ask PM to help

Since he cannot properly login, he won't be able to open the preferred Chatbot ticket. So, he will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to his community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage