topic Re: Have I been charged twice?! in Get Support

Have I been charged twice?!

couponcat — Tue, 04 Jan 2022 23:19:45 GMT

I had a problem with my autopayment going through. Thus plan stayed on old 6GB plan when I had set it up to change to the new 12GB plan. I made my payment that was due on November 10th manually with my credit card. Then signed up for autopay again. @Shazia_K upgraded my plan to the 12gb plan as requested today (Nov 14th) but I think I got charged twice within one month according to my account transaction history. Can Mods or Members please verify if I got charged twice? Thanks

Re: Have I been charged twice?!

nishufan — Tue, 15 Nov 2016 03:49:49 GMT

Hi @couponcat

Check your credit card history first. If it did charge you twice, contact our moderators to help you.

Re: Have I been charged twice?!

suno — Tue, 15 Nov 2016 03:54:59 GMT

@couponcat

You were only charged once. Look at the transaction type. There is only one Credit/Visa Debit TopUp transaction

The Nov.14 was a Balance Adjustment transaction performed by mod.

Re: Have I been charged twice?!

couponcat — Tue, 15 Nov 2016 03:52:34 GMT

Hi @nishufan

Thanks, I will check my credit card but by looking at the transaction history does it look like I got charged twice?

Re: Have I been charged twice?!

couponcat — Tue, 15 Nov 2016 03:57:11 GMT

@suno...So only Credit/Visa Debit Top up = payment? Sorry it's difficult to understand the traqnsaction history sometimes.

Thanks

Re: Have I been charged twice?!

nishufan — Tue, 15 Nov 2016 04:00:03 GMT

HI @couponcat

From your transaction history. I saw PM charged you 120, then PM adjusts the balance to 120, then charge again. It looks like charged twice, but actually just once. The second charged did in the PM system,not on your credit card. Just in case, check your bank history.

Re: Have I been charged twice?!

suno — Tue, 15 Nov 2016 04:03:28 GMT

@couponcat

yes, only Credit/Visa Debit Top up = payment