topic Refund in Get Support

Refund

Haiajwbesh — Sat, 28 Feb 2026 04:07:38 GMT

Hi there

I want a refund. The public mobile coverage in Whistler is terrible. I can't even make a call or check my email. I am cancelling and I want a refund.

Re: Refund

hTideGnow — Fri, 27 Feb 2026 19:21:39 GMT

HI @Haiajwbesh

ask PM support agent to help with the activation or possible refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

Handy1 — Fri, 27 Feb 2026 19:21:52 GMT

@Haiajwbesh Public mobile is pre paid services and typical no refunds , you would need to engage support for such a request . you can get in touch by using

the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

BKNS27 — Fri, 27 Feb 2026 20:04:52 GMT

@Haiajwbesh

It looks like you joined PM in 11-22-23 so you are an existing member. CS_Agent may warrant a refund for new members with activation issues.

Since PM is a prepaid service and you are an existing member. I would think a CS_Agent will not approve a refund.

I am assuming you are at Whistler on holiday and not a resident in Whistler.