Master Card stolen, plan expired!

Trinitry — Fri, 27 Feb 2026 18:28:43 GMT

Hi,

I had a plan $20. My MsCard was stolen. I didn't have time to update my card over the monthly charge. Got an SMS and right away update the payment method but I cannot get back on initial plan.

Could you please help what should I do?

Thanks much!

Re: Master Card stolen, plan expired!

hTideGnow — Fri, 27 Feb 2026 18:32:14 GMT

hi @Trinitry

you have a new card? login My Account or app and update yourself. You cannot receive the 2FA code via SMS, but you can receive it via email. Click Didn't receive code or Reset code and choose Send email. Once you logged in, go to Profile page or Account page to update

if you still cannot login, ask PM agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Master Card stolen, plan expired! in Get Support

Master Card stolen, plan expired!

Re: Master Card stolen, plan expired!