topic Ticket in Get Support

Ticket

Annbananz — Fri, 27 Feb 2026 13:46:49 GMT

Trying to submit a ticket to no avail, can't make calls or receive...please help ! This is all so complicated with sooo many steps! I have Covid, I need simple! I've been at this and at this over the last weeks. Tired, please help🙏

Re: Ticket

CSA_PM — Fri, 27 Feb 2026 13:50:09 GMT

Hello @Annbananz,

A ticket has already been opened and will be picked up by an agent as soon as possible.

Re: Ticket

Annbananz — Fri, 27 Feb 2026 13:55:14 GMT

Do I stay on this page to get your message? I don't want to miss it

Re: Ticket

CSA_PM — Fri, 27 Feb 2026 13:57:09 GMT

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.