Calls and usage

Annbananz — Fri, 27 Feb 2026 13:03:29 GMT

ALL incoming/outgoing calls "failed" for a few weeks! Data fine since I replaced Sim. Also, checked usage, there IS a number using my number!! What to do? I have done all trouble shooting, please help

Re: Calls and usage

softech — Fri, 27 Feb 2026 13:07:35 GMT

@Annbananz

the "number using my number" ends with 4001? those are voicemail number, no worries. When people called you and got route to your voicemail, it will show up with such number on your usage log

So, you replaced the sim, you updated it using My Account or using the app?

What phone do you have? Use the IMEI checker to confirm if your phone is VoLTE compatible with PM here:
https://www.publicmobile.ca/en/get-help/articles/volte

If it is, try Reset network settings after a device reboot

if you still unable to make calls, ask PM CS agent to reprovision your sim. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code",
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Calls and usage in Get Support

Calls and usage

Re: Calls and usage