topic Re: SIM card isnt working in Get Support

SIM card isnt working

Candacenvr — Thu, 26 Feb 2026 23:05:02 GMT

I bought a SIM card for my dad and activated an account. We initially tried to transfer over his old number but then just ended up getting a new one. I put the SIM card in his phone about 2 hours ago and it’s not working, it just says no service. I tried restarting the phone a couple times and even tried putting his SIM card in my phone. Nothing is working.

Re: SIM card isnt working

computergeek541 — Thu, 26 Feb 2026 23:05:55 GMT

@Candacenvr wrote:
I bought a SIM card for my dad and activated an account. We initially tried to transfer over his old number but then just ended up getting a new one. I put the SIM card in his phone about 2 hours ago and it’s not working, it just says no service. I tried restarting the phone a couple times and even tried putting his SIM card in my phone. Nothing is working.

I've asked Public Mobile to contact you. Expect a private message from CSA_PM.

Re: SIM card isnt working

KKim — Thu, 26 Feb 2026 23:12:54 GMT

It sounds like the activation has not gone through yet. If you ordered the physical sim through Public Mobile website, you will have to activate it in PM app or Public mobile website once you get the sim before start using it.

Re: SIM card isnt working

Candacenvr — Thu, 26 Feb 2026 23:16:16 GMT

I made him a PM account, selected a plan and paid for it. It should definitely by activated.

Re: SIM card isnt working

KKim — Thu, 26 Feb 2026 23:32:18 GMT

When you made an account - I am assuming this is when you placed an order with a plan selected with a physical sim to be mailed, that's different from the activation. Try login into the PM account. There should be activate once logged in.

Re: SIM card isnt working

Candacenvr — Fri, 27 Feb 2026 00:16:17 GMT

Yes I am aware that they are two different things. Once I got the SIM card I logged in and paid for a monthly plan. When I log in to the account now it says it is activated

Re: SIM card isnt working

CSA_PM — Fri, 27 Feb 2026 03:52:11 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage