topic Re: Activation help in Get Support

Activation help

Villan — Thu, 26 Feb 2026 23:03:08 GMT

I am trying to activate my number outside of Canada. Which seems not working. I would like to get immediate help with this as I don’t want to lose my number which I ported from Fido

Re: Activation help

BKNS27 — Thu, 26 Feb 2026 20:33:18 GMT

@Villan

Unfortunately you can’t activate your SIM outside of Canada because a 2FA code will be required to complete the activation.

You need to do this when you return to Canada.

Re: Activation help

Villan — Thu, 26 Feb 2026 20:41:33 GMT

I just want to confirm that I have my number still intact. Like I don’t want to lose it since I am not activated.

Re: Activation help

Sansan — Thu, 26 Feb 2026 20:56:31 GMT

Please ask Public Mobile agent at the link below to check and cancel.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation help

Villan — Thu, 26 Feb 2026 20:57:59 GMT

Sorry, to cancel what?

Re: Activation help

BKNS27 — Thu, 26 Feb 2026 21:20:54 GMT

@Villan

As long as you kept up with your monthly payment or your account is on pause (suspended) LESS than 90 days. You won’t lose your number.