topic Re: Deactivate An account in Get Support

Deactivate An account

Gjn — Fri, 20 Feb 2026 17:22:59 GMT

How do I deactivate an account for a deceased person? I can’t access their account.

Re: Deactivate An account

hTideGnow — Fri, 20 Feb 2026 17:26:32 GMT

sorry for your loss

if you can login the My Account, best to do so by logging in My Account, go to Payment, choose Manage Subscription and then toggle off Subscribed

if you cannot login My Account, you can either canceled the credit card that was used to make the payment, or at least call the card to reverse the last PM payment.

or you can also ask PM agent to close the account, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Deactivate An account

Gjn — Thu, 26 Feb 2026 19:36:38 GMT

Thank you.

i did login into the account and toggled off subscribed. But the phone is still active. Will it stay that way until the end of this cycle? I can no longer login to the account.

Re: Deactivate An account

computergeek541 — Thu, 26 Feb 2026 19:42:24 GMT

@Gjn wrote:
i did login into the account and toggled off subscribed. But the phone is still active. Will it stay that way until the end of this cycle? I can no longer login to the account.

A while back, Public Mobile very confusingly decided to use a non-standard use of the word "subscription". In Public Mobile terminology, "subscription" doesn't mean a plan subscription. It only refers to a subscription to autopay. Disabling the "subscription" doesn't turn your service off. It's only disables autoamtic charges to your credit card. Your service will continue to work for the remainder of the current billing/plan cycle (and will even continue to work after that if there are already enough funds in your Public Mobile account balance for renewal).