Sim cards

Randy_L1 — Thu, 26 Feb 2026 19:33:13 GMT

How will PM contact me to load the Sim card? Email?

Re: Sim cards

BKNS27 — Thu, 26 Feb 2026 19:40:59 GMT

You mean activating your new SIM?

PM is an online service so it is a self-serve service.

Here are the instructions to activate your SIM:

Make sure your old SIM is active so DON’T CANCEL serviced with them if you are porting your number over to PM from another carrier.
Purchase a PM SIM from Amazon ($5) or Canadian Cell Supplies ($4) or pick one up from Telus/Koodo/Mobile Klinik store ($10.00) or eSIM from Public (ONLY if your phone is eSIM compatible so check).
Download the PM app on your phone to activate the SIM. There is an option to pick a new number or
Porting your old number = Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is Koodo prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If you need help, let us know.