topic Seriously frustrating in Get Support

Seriously frustrating

Gr55 — Thu, 26 Feb 2026 19:07:04 GMT

I can’t make calls I did everything I can nobody is helping I paid out a lot of money and still nothing

Re: Seriously frustrating

porcupine — Thu, 26 Feb 2026 19:19:01 GMT

Can you please give more information is it a porting problem

Re: Seriously frustrating

BKNS27 — Thu, 26 Feb 2026 19:21:27 GMT

@Gr55

Did you recently ported your number from another carrier to PM?

Or are you an existing member so we can try to help you?

What troubleshooting have you tried so we don’t repeat it?

Re: Seriously frustrating

Gr55 — Thu, 26 Feb 2026 19:22:59 GMT

No .. I keep paying money and still says I can’t call out

Re: Seriously frustrating

Gr55 — Thu, 26 Feb 2026 19:24:54 GMT

I’m a subscriber and I’m trying to makes calls and it’s not letting me I have paid so much out and still absolutely nothing and frustrating I been doing this since last week

Re: Seriously frustrating

Gr55 — Thu, 26 Feb 2026 19:26:47 GMT

I need to go to work I been working on this since last week I just can’t take anymore time you can see I paid can you please just fix it

Re: Seriously frustrating

BKNS27 — Thu, 26 Feb 2026 19:31:42 GMT

@Gr55

What is the make and model of your phone?

You will need a phone with VoLTE to make calls because the 850 MHz 3G frequency has been removed. So enter the IMEI of your phone to see if it is compatible.

Here is more information:

https://www.publicmobile.ca/en/get-help/articles/volte

If it is compatible then reset the Network setting on your phone.

If it is not compatible then you should look for a new phone. This happened to my spouse’s Samsung S8+ because it was too old so I got her a Samsung S24FE…she is very happy with the new phone.

BTW, we are all members like you helping each other out with issues. No PM staff on the Community forum.

Re: Seriously frustrating

computergeek541 — Thu, 26 Feb 2026 19:47:17 GMT

@BKNS27 wrote:
You will need a phone with VoLTE to make calls because the 850 MHz 3G frequency has been removed.

While strongly recommendd, having VoLTE is currently not a requirement for phone calls on the Public Mobile service.

Re: Seriously frustrating

KKim — Thu, 26 Feb 2026 23:36:23 GMT

Have you ordered the plan with physical sim mailed to you directly from PM? If so, this requires you to activate your plan. Try log in to your PM account in the PM app. There should be "activate" sign once logged in.