topic Re: Payments in Get Support

Payments

Smink — Thu, 26 Feb 2026 17:40:23 GMT

I’m trying to pay my wife’s phone and your system won’t allow it

Re: Payments

hTideGnow — Thu, 26 Feb 2026 17:41:56 GMT

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Payments

Smink — Thu, 26 Feb 2026 17:43:00 GMT

Where do I register my card

Re: Payments

Dunkman — Thu, 26 Feb 2026 17:47:12 GMT

@Smink

@Smink wrote:
Where do I register my card

Via your self service account. Can you access your wife's account? Each account needs its own separate email address.

Here is additional information:

https://www.publicmobile.ca/en/get-help/articles?category=_articleCategory_payment-support

If you are having troubles via the website, the PM app is another way to update credit card.

Re: Payments

hTideGnow — Thu, 26 Feb 2026 17:49:30 GMT

HI @Smink

you can update the card at My Account, then Payment page, then Manage Subscription and click Manage Payment Method

you might want to use Incognito/private/secret mode on your browser to avoid cache issue since you have multiple accounts with Public Mobile

Re: Payments

KKim — Thu, 26 Feb 2026 18:01:59 GMT

I have had a similar issue. I am pretty certain that the account holder's name has to match the credit card holders name since my card always doesn't go through for my wife's account.

Re: Payments

computergeek541 — Thu, 26 Feb 2026 19:55:56 GMT

@KKim wrote:
I have had a similar issue. I am pretty certain that the account holder's name has to match the credit card holders name since my card always doesn't go through for my wife's account.

The above isn't corect. Credit card holder name isn't part of the payment process.