topic Re: US 1-800 number--- not working! in Get Support

US 1-800 number--- not working!

yg1 — Tue, 04 Jan 2022 23:19:43 GMT

I am on a province-wide plan

PLUS I happen to have purchased a 200 minutes long distance bundle

Impossible to call 1-800-344-3370

I get the following message: "The number you have dialed is not available in your area at this time"

Someone please explain why or can someone fix this for me please?

Re: US 1-800 number--- not working!

meocon — Fri, 29 Jun 2018 14:31:03 GMT

@yg1 Did you try to reboot your phone? Also, you can log in to self-serve to make sure the add-on 200mins is there. If you did everything, you still cannot make a call

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Re: US 1-800 number--- not working!

meocon — Fri, 29 Jun 2018 14:31:42 GMT

@yg1 Just want to confirm one more thing that you're in Canada and tried to call to US, right?

Re: US 1-800 number--- not working!

Anonymous — Fri, 29 Jun 2018 14:38:16 GMT

@yg1: Toll free numbers can be geographically restricted. I searched that number and found it in San Diego. I tried it on my "landline" and got the same thing. The problem is not with Public Mobile. Why a company would want to restrict what areas can call them with their toll free number I don't know. Presumably a slight cost savings.

I hope you find this answer as you have a bunch of threads with the same question.

Re: US 1-800 number--- not working!

will13am — Fri, 29 Jun 2018 15:30:26 GMT

@Anonymous wrote:
@yg1: Toll free numbers can be geographically restricted. I searched that number and found it in San Diego. I tried it on my "landline" and got the same thing. The problem is not with Public Mobile. Why a company would want to restrict what areas can call them with their toll free number I don't know. Presumably a slight cost savings.
I hope you find this answer as you have a bunch of threads with the same question.

It is interesting the Pacific Terrace Hotel would work off of a toll free number that is geographically restricted. This type of business should expect customers to be calling from all over the globe. Having said that, I tried calling the number and got the same response. I do have a long distance add-on. So it is not due to a lack of functionality in my account. Now when I enabled google voice in my dialer (as if calling from the US), the call went through.

Re: US 1-800 number--- not working!

computergeek541 — Fri, 29 Jun 2018 22:42:16 GMT

This toll free number probably isn't going to work from anywhere in Canada. Pretty much the company doesn't want to pay for the call. If that is the case, no amount of long distance add-ons (which aren't required to make toll free calls) will help. You'll have to call the company's regular phone number (which will use up minutes from your LD add-on).

Re: US 1-800 number--- not working!

skewpar — Fri, 20 Jul 2018 19:08:28 GMT

I just had the same issue, would get an automatic message instantly saying the number I was calling isn't available in my area. I was trying to call a 1-800 number in the US.

I worked around this by using hang-outs dialer (google hangouts) to make a VoIP call instead. Hope that helps

Re: US 1-800 number--- not working!

yg1 — Thu, 23 Aug 2018 15:26:17 GMT

I think this may be the answer. Thanks for getting back to me on this.

Re: US 1-800 number--- not working!

yg1 — Thu, 23 Aug 2018 18:15:02 GMT

I just used "google hangouts" and it worked. Thanks for the tip.

Re: US 1-800 number--- not working!

stonechucker — Thu, 23 Aug 2018 18:24:01 GMT

It's crazy how folks in business don't always think about Canadians wanting to use their businesses in the US.

It's like we're in a different country or something.