topic Cannot change subscription in Get Support

Cannot change subscription

Aiden1524 — Thu, 26 Feb 2026 20:05:15 GMT

When I try to change my subscription I get error payment failed. My public mobile account shows I have the available funds, and the payment has already come out of my account. Why can I not change my subscription?

Re: Cannot change subscription

slusagm — Thu, 26 Feb 2026 14:17:13 GMT

Did you use Change Now option? You sure you want to Change Now and not Change on Renewal?

Try again in a day if you can wait , or try using PM app and try using browser with incognito mode

Re: Cannot change subscription

hairbag1 — Thu, 26 Feb 2026 14:20:49 GMT

@Aiden1524

if payment has already come out for the new plan, you've likely changed plans successfully. Did you opt for Change Now or Change on Renewal ? You can try logging in on your laptop to see if the change has been made. If using the mobile app; shut down your cell, restart and log in again to see if the plan has been changed.