topic Re: Call forwarding in Get Support

Call forwarding

billtz — Wed, 25 Feb 2026 09:35:09 GMT

This does not work.

i tried every iteration. No joy.

Re: Call forwarding

softech — Wed, 25 Feb 2026 09:37:06 GMT

@billtz

For unconditional forwarding, dial *21*1XXXXXXXXXX# (replace X with the 10-digit number) and call #21# to disable.

Or you can also go to the phone's dialer , click Settings and look for Calls Forwarding and update it directly there

Re: Call forwarding

billtz — Thu, 26 Feb 2026 08:36:30 GMT

Done and doner.
all I get is this:

Re: Call forwarding

softech — Thu, 26 Feb 2026 12:37:11 GMT

@billtz

You will need PM CS agent to re-provision the account to have that resolved

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code",
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there