topic Re: App in Get Support

App

Saraschiavi — Thu, 26 Feb 2026 03:05:43 GMT

I can't download the app on my phone.But I would like to register my account with my koodo number.I tried to resume my application but the only way seems by app. BUT I CAN'T download it.What can I do?I already pay for esim and package.

Re: App

softech — Thu, 26 Feb 2026 03:15:09 GMT

@Saraschiavi what was the error with the download?

Remember the app can be be downloaded from App Store that is registered to Canada

If you have an Android, the workaround is to download it from a trusted APK site

And if you are only activating with physical sim, you can also a friend to help with the download. Download the app on your friend's phone and complete the activation there

Re: App

Saraschiavi — Thu, 26 Feb 2026 03:20:31 GMT

Is there another way to access my account enter my phone number without the application through the site because I tried through the site but the only way directs me to download the application which I cannot download the application.

My phone says: this item is not available in your country

And I paid already for a esim

Re: App

hairbag1 — Thu, 26 Feb 2026 03:25:56 GMT

@Saraschiavi

you must be in Canada to activate a Public Mobile account. I'm not sure if a vpn would work in your case...you'll have to research that.

Re: App

Saraschiavi — Thu, 26 Feb 2026 03:29:00 GMT

Not sure where my app store is registered.

That's the problem

Now I don't know how I can cancel the monthly payment from my card because I cannot access to my account as I cannot finish the registration

What can I do?

Re: App

softech — Thu, 26 Feb 2026 03:30:52 GMT

@Saraschiavi if you already made the Payment, PM support agent can assist with the rest of the activation if you are activation physical sim. Check with them first. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: App

Saraschiavi — Thu, 26 Feb 2026 03:33:40 GMT

I activated with a esim, Not a physical sim

Re: App

computergeek541 — Thu, 26 Feb 2026 03:34:29 GMT