cancel subscription change

Peteski1 — Thu, 26 Feb 2026 02:01:57 GMT

Hi. I'm trying to cancel my upcoming subscription, but I get an error after clicking cancel subscription change. I have cleared cache, tried using incognito mode, and used a different computer and cellphone. Is there something else I can try, or maybe get someone with more knowledge to help me out? Thank you.

Re: cancel subscription change

hTideGnow — Thu, 26 Feb 2026 02:06:14 GMT

hi @Peteski1

when the subscription change going to happen? tomorrow?

did you try using PM app?

if you tried everything, you will need to ask PM agent to help. But if it is tomorrow, it might not have enough time

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: cancel subscription change in Get Support

cancel subscription change

Re: cancel subscription change