topic Re: Phone Number active in Get Support

Phone Number active

Nikkipp — Wed, 25 Feb 2026 22:12:56 GMT

A family member has passed away and we need to find out if public is their carrier if someone could kindly help us out that would be appreciated. Thank you

Re: Phone Number active

hTideGnow — Wed, 25 Feb 2026 22:17:33 GMT

HI @Nikkipp

sorry for your loss

to find out if the family member had a Public Mobile account, call 1-855-4PUBLIC, enter the phone number. if it says the account is active, then yes. If it says cannot find the account, then the number is not with Public Mobile

And if the number is with Public Mobile and you need to cancel the service, ask PM CS agent to help , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone Number active

BKNS27 — Wed, 25 Feb 2026 22:17:50 GMT

@Nikkipp

Condolences, just look on their phone and it will show the carrier on the phone if you know the passcode to the phone.