topic Re: Dialing USA in Get Support

Dialing USA

Nicky13 — Wed, 25 Feb 2026 21:13:44 GMT

I am trying to call 888 and 877 numbers in the USA but am not able to 'the number you have called cannot be completed as dialed'. How can I call these? Do I need to upgrade my plan? I am in Canada

Re: Dialing USA

slusagm — Wed, 25 Feb 2026 21:18:59 GMT

Common issue. And you need to ask PM to refresh it on the system

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Dialing USA

Handy1 — Wed, 25 Feb 2026 21:20:01 GMT

@Nicky13 many have had same issue , support can help fix

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Dialing USA

SKSuh — Wed, 25 Feb 2026 21:30:37 GMT

There are sometimes geographical restrictions with toll-free numbers which prevent access from all provinces (or states)