topic Re: Cannot create hotspot - says contact provider in Get Support

Cannot create hotspot - says contact provider

Chris_dorrestyn — Tue, 04 Jan 2022 23:19:39 GMT

I am trying to create a personal hotspot on my iPad. It says I have good signal but when I click on it. A message pops up saying contact service provider

Re: Cannot create hotspot - says contact provider

LEGO — Fri, 29 Jun 2018 12:54:03 GMT

@Chris_dorrestyn If your APN is correct and set as sp.mb.com, if your Data works and you only have problem setting up your Hotspot with that message saying to contact service provide.

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

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You will receive a response within an hour, if you are lucky OR it might take up to 48 hours, if your luck is run out!

Re: Cannot create hotspot - says contact provider

MacMe — Fri, 29 Jun 2018 13:14:59 GMT

Re: Cannot create hotspot - says contact provider

will13am — Fri, 29 Jun 2018 13:28:39 GMT

@Chris_dorrestyn, I am not an iOS user and so I cannot comment on notification messaging on that platform. I can say definitively Public Mobile has no dog in the race as far as tethering/hot spot is concerned. This is totally allowed with no restrictions or conditions other than a plan must have data or a data add-on purchased. No special activations are needed to use tethering/hot spot. For some android devices, 'dun' must be added to the APN type field, but this is a device specific thing. I am not sure why the iPad is popping up a notification to contact the provider or what the provider is expected to do.